4 Outstanding ways to prevent patient no shows and build a high-quality practice

By Roxanne Reyes

Owner & Web Developer of Wae Tech Solutions

How many of you just hate no shows?  You can admit that it kills business.  Now you can prevent patient no shows with these 4 outstanding ways starting today.

Sometimes we can't help when circumstances arise in our daily hectic lives that we end up missing a doctor's appointment.  I can attest to this fact because I've forgotten to go to my dentist appointment twice and ended up at my dentist 3 hours late.  Note to my dentist, don't call me a week ahead otherwise, I'll forget again.  However, when it comes to health professionals, these mistakes could add up to hurt us in the long run.

Let me start by giving you a few statistics on patient no shows.


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According to no-shows in appointment scheduling - a systematic literature review from sciencedirect.com some data includes:

  • 105 of which were selected for identification and analysis
  • The results indicate that the average no-show rate is 23%
  • No-shows were the highest in the African continent about 43.0%
  • The lowest is located in Oceania (13.2%)
  • It costs the U.S health care industry $150 billion per year
  • On average it costs a physician $200 per visit for an empty appointment


patient no shows


4 Outstanding ways to prevent patient no shows and build a high-quality practice


1.Automate patient appointment reminders - prevent patient no shows

Automation software is one of the best ways to prevent missed appointments.  This is an effective way to remind patients of their appointments by via text messaging.  Since 80% of the majority of the population carry mobile phones these days, it's a direct way of sending reminders through their phone.  Although, in most doctor's offices about 88% of them still use the good old fashion phone method to remind people. However, using technology is a much convenient and cost-effective way of contacting people.

At Wae Tech Solutions, I've implemented text notifications as a compliment to any premium package.  It's a simple solution to end no-shows in your medical practice today and guaranteed to boost gross profits and reduce no-shows by 20% or more.

Another reason for using automation software to your advantage is the ability to save time.  Imagine you needed to set appointment reminders to a set group of people, you can allow the application to individually remind someone by text and entering a single phone number or enter a list of numbers to text hundreds of patients.

This brings me to the next reason for using automation.

Imagine you are doing a promotion for a service or product.  For example, a plastic surgeon might announce a laser hair removal package at 20% off this weekend only.  Instead of emailing your list, which could take more time, you could simply enter a list of phone numbers and text them in one big batch, which could take a couple of minutes.  Your patients receive the promotion quickly and calls you to make an appointment immediately.  Isn’t that amazing?

Moreover, you could test out promotions to see which ones your patients respond to because you can record that data to give you more incite based on their feedback.

Why not take advantage of this solution for your practice now?

Related content: GET FREE Access to Discovering New Scientific Advancements to Upgrading your Website Presence


2.Newsletter via email reminder - to prevent patient no shows

Require patients to sign up for your newsletter for promotions, appointment reminders and helpful health tips on medical forms.  In this way, you will keep constant communication with your patients by giving them more value and a friendly reminder to announce their next appointment.

By having a newsletter, they will get more than one way to keep reminding them of their appointment, so they won't forget.

At Wae Tech Solutions, setting up your medical practice with a newsletter is a perfect way to keep in touch with people.  This is a recommended service to operating any clinic or hospital to keep your patient experience at the highest level possible.

One excellent way to keep your patients happy is to email them a patient survey.

A patient survey will evaluate you and your staff, so you can keep improving your practice by making certain adjustments where it’s needed.

For example, patients might complain of waiting too long to get seen by the doctor.  Physicians can get feedback to reduce the amount of waiting time, so patients feel that you really care about them.

Besides who likes waiting in rush hour traffic?  Not me.

Furthermore, surveys are a great way of getting patient testimonials, so you can place them on Google and your website to attract more new patients and retain the people you already have.


Read more Why building patient rapport is critical to success?


3.Call method - to prevent patient no shows

A poll survey conducted by MGMA stats by 1279 respondents concluded:

  • 29.79% call patients
  • 52.23% use multiple methods
  • 3.67% use text messaging
  • 1.17% use email


Calling patients by phone is still the main method of communicating to patients and preventing patient no shows, but we need to disrupt the normal ways of reminding people to maximize the chances of preventing missed appointments.  This leads me into the next way of communicating to people.


4.Multiple methods - prevent patient no shows

By combining text message notifications, email newsletter reminders, and phone call method, we can help prevent patient no shows.  At Wae Tech Solutions, I've come up with a plan to use all 3 methods effectively.


When to send out newsletter?

Send out newsletter at least one week ahead and keep close attention of those patients that are scheduled to see a physician.  If the patient has an appointment, make a staff member send out a personalized email to that patient reminding them of their appointment.

When to send out a text message?

Send out a text message 2-3 days prior to the patient's appointment.  In this way, the message remains in their memory hopefully getting them to show up the next day.

When to call the patient?

Call the patient 1 day before as a personal reminder.  If he or she answers their phone, they are likely to attend their appointment.  Now they have 3 reminders for their appointment.

Hopefully, you will get some value to implement these strategies in your own practice today.  If you need any help, you can Contact me to learn more!